Privacy Policy

At Fyneak ("we", "our", "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.fyneak.com ("Site"), make a purchase, create an account, or interact with us.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights regarding your personal information, please contact us:
Fyneak
Email: support@fyneak.com

Personal Information We Collect

1. Device Information

When you visit our website, certain information is collected automatically.

Purpose of Collection

To load the website correctly
To improve website functionality
To analyze website performance and user behavior
To enhance user experience

Information Collected

IP Address
Browser Type and Version
Device Information
Time Zone
Cookies and Tracking Data
Pages Viewed
Products Viewed
Search Terms
Referral Sources

Source

Collected automatically through cookies, web beacons, pixels, tags, and similar technologies.

Shared With

Shopify
Google Analytics
Meta (Facebook) Advertising Tools
Other analytics and marketing service providers

2. Order Information

When you place an order, we collect information necessary to process and fulfill your purchase.

Purpose of Collection

Process payments
Fulfill orders
Arrange shipping and delivery
Provide order confirmations and invoices
Prevent fraudulent transactions
Communicate regarding your order

Information Collected

Full Name
Billing Address
Shipping Address
Email Address
Phone Number
Payment Information
Order History

Shared With

Shopify
Razorpay or other payment processors
Shiprocket and logistics partners
Government authorities when legally required

3. Customer Support Information

When you contact us through email, WhatsApp, social media, or customer support channels.

Information Collected

Name
Email Address
Phone Number
Order Details
Messages and Communications

Purpose of Collection

Customer support
Order assistance
Complaint resolution
Product inquiries

How We Use Your Information

We use your information to:

Process and deliver orders
Provide customer support
Improve website performance
Personalize your shopping experience
Send order updates
Prevent fraud and abuse
Comply with legal obligations
Send promotional offers and marketing communications (with your consent where required)

Sharing Your Personal Information

We may share your personal information with trusted third-party service providers who help us operate our business. These may include:

Shopify

To power our online store and process transactions.

Payment Providers

Such as Razorpay and other secure payment gateways.

Shipping & Logistics Partners

Such as Shiprocket and courier partners for order delivery.

Marketing & Analytics Platforms

Including Google Analytics, Meta (Facebook & Instagram), Google Ads, email marketing platforms, and SMS/WhatsApp communication platforms.

We do not sell your personal information to third parties.

Behavioral Advertising

We may use your personal information to provide relevant advertisements and promotional content. This may include:

Retargeting advertisements
Social media advertising
Personalized product recommendations
Marketing campaigns

Advertising partners may include:

Google
Meta (Facebook & Instagram)
Other approved advertising networks

You can manage advertising preferences through your browser settings and the settings provided by these platforms.

Cookies

Our website uses cookies and similar technologies to:

Remember your preferences
Maintain shopping cart functionality
Analyze website traffic
Improve website performance
Deliver personalized advertising

You may disable cookies through your browser settings; however, some website functionality may be affected.

Data Retention

We retain your personal information for as long as necessary to:

Fulfill orders
Provide customer support
Meet legal obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it may be securely deleted or anonymized.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. These measures include:

Secure Shopify infrastructure
SSL encryption
Secure payment gateways
Restricted access to sensitive information

While we strive to protect your information, no internet transmission or electronic storage system is completely secure.

Your Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw marketing consent
Object to certain processing activities

To exercise any of these rights, please contact us using the details provided above.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing personal information.